Privacy Policy
Digital Care Services Australia
Effective Date: April, 2026
Digital Care Services Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services or interact with our website.
This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Who We Are
Digital Care Services Australia provides professional assistance to individuals and families to organise their digital accounts, passwords, and important documents in a structured and secure way.
Services may include:
Digital account organisation
Password management setup
Cloud document organisation
Technology guidance for individuals and families
Creation of a Digital Life Summary folder
Ongoing digital organisation reviews
2. What Personal Information We Collect
We may collect personal information necessary to provide our services.
This may include:
Basic Information
Name
Phone number
Email address
Residential address
Service Information
List of digital accounts
Technology devices used
Cloud storage details
General digital organisation needs
Sensitive Digital Information
During service delivery, clients may voluntarily share information relating to:
Online accounts
Password management systems
digital documents
subscriptions or services
Digital Care Services Australia does not permanently store or retain passwords. You never share any passwords with us. We only help you organise them so your family can find them if they ever need to.
Where password managers are used, passwords remain stored within the client’s own password manager system.
3. How We Collect Personal Information
We collect information in several ways, including:
When you contact us via our website
When you complete a booking or intake form
During consultations or service sessions
When you communicate with us via email or phone
During the process of organising digital accounts or documents
4. Why We Collect Your Information
Your personal information is collected so we can:
Provide digital organisation services
Set up password management systems
Organise digital documents and accounts
Prepare your Digital Life Summary folder
Communicate with you about your services
Schedule appointments or follow-up sessions
Improve our services
We will only collect information that is reasonably necessary to deliver the service you request.
5. Storage and Security of Your Information
Digital Care Services Australia takes reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
Secure devices with password protection
Use of reputable password management software
Use of encrypted cloud storage where appropriate
Limiting access to client information
Client information is only retained for as long as necessary to deliver the service or comply with legal obligations.
6. Password and Account Security
Digital Care Services Australia assists clients in establishing secure systems for managing passwords and digital accounts.
Important notes:
Passwords are stored only within the client’s own password manager
Digital Care Services Australia does not maintain a database of client passwords
Clients remain responsible for maintaining access to their own accounts
Where possible, we encourage the use of:
Password managers
Two-factor authentication
Recovery contacts for Apple ID or similar services
7. Disclosure of Personal Information
We do not sell, rent or trade personal information.
Your information will only be shared:
With your permission
When necessary to provide services you request
If required by law
For example, with your consent we may assist you in contacting:
banks
service providers
government services such as MyGov
8. Third-Party Services
In the course of providing services we may assist clients in setting up or using third-party platforms such as:
password managers
cloud storage providers
banking or government platforms
device manufacturer services (e.g. Apple ID)
These services operate under their own privacy policies and Digital Care Services Australia is not responsible for their privacy practices.
9. Website Data Collection
When visiting our website we may collect basic anonymous data such as:
browser type
pages visited
time spent on the site
This information helps improve website performance and user experience.
Our website may use cookies or analytics tools to understand how visitors use the site.
10. Accessing or Correcting Your Information
You may request access to personal information we hold about you.
If any information is incorrect or outdated, you may request that it be corrected.
Requests can be made by contacting us using the details below.
11. Retention of Information
Client information is retained only for as long as required to:
complete services
maintain basic service records
comply with legal obligations
When information is no longer required, it will be securely deleted or destroyed.
12. Changes to This Privacy Policy
Digital Care Services Australia may update this Privacy Policy from time to time.
The most current version will always be available on our website.
13. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Digital Care Services Australia
Email: hello@digitalcareservices.com.au
Phone: 0407978554
Website: www.digitalcareservices.com.au