Shipping Policy

Digital Care Services Australia

At Digital Care Services Australia, we are committed to providing a simple and transparent shipping experience for our customers across Australia.

Australia-Wide Shipping

We currently offer FREE standard shipping Australia-wide on all physical products purchased through our website, including the End of Life Planning Journal & Organisation Kit.

Processing Times

Orders are typically processed and dispatched within 1–3 business days of receiving payment.

During periods of high demand, product launches, public holidays, or promotional events, processing times may be slightly longer.

Delivery Timeframes

Estimated delivery times after dispatch are:

NSW - 2–5 business days

VIC, QLD, ACT, SA - 3–7 business days

WA, NT, TAS - 5–10 business days

Delivery timeframes are estimates only and may vary depending on Australia Post and local delivery conditions.

Tracking Information

Where tracking is available, tracking details will be provided via email once your order has been dispatched.

Delivery Address Accuracy

Customers are responsible for ensuring that shipping details are entered correctly at checkout.

Digital Care Services Australia is not responsible for delays, lost parcels, or additional costs resulting from incorrect delivery information supplied by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:

hello@digitalcareservices.com.au

Please include:

  • Your order number

  • A description of the issue

  • Photos of any damage or defects

We will work with you to arrange a replacement, store credit, or refund where appropriate.

Delivery Delays

While we strive to ensure timely delivery, Digital Care Services Australia is not responsible for delays caused by:

  • Australia Post or third-party couriers

  • Weather events

  • Natural disasters

  • Industrial action

  • Public holidays

  • Circumstances outside our reasonable control

Contact Us

If you have any questions about shipping or your order, please contact:

Digital Care Services Australia


hello@digitalcareservices.com.au
https://www.digitalcareservices.com.au