Refund Policy
Digital Care Services Australia
At Digital Care Services Australia, we aim to provide a professional, thoughtful and personalised service for every client. Because our services involve preparation, travel, and dedicated time, the following refund policy applies to all bookings.
1. Service-Based Business
Digital Care Services Australia provides professional digital organisation and technology support services. Once a service has been delivered, refunds are generally not available as the time and work have already been provided.
2. Cancellations
If you need to cancel or reschedule a booking, please contact us as soon as possible.
Cancellations made more than 48 hours before the scheduled session are eligible for a full refund or rescheduling.
Cancellations made within 48 hours of the appointment may incur a cancellation fee of up to 50% of the service fee.
Cancellations made within 24 hours of the appointment may be non-refundable.
This policy helps cover preparation time and reserved appointment availability.
3. Rescheduling
Clients may reschedule their appointment once at no charge if at least 48 hours notice is provided.
4. Deposits
If a deposit is required to secure a booking, the deposit may be non-refundable if the appointment is cancelled with less than 48 hours notice.
5. Unsuitable Service Situations
In some cases, during an initial session it may become clear that the service is not appropriate for the client’s needs. In these situations, Digital Care Services Australia may choose to offer a partial refund at its discretion.
6. Subscription or Third-Party Services
Some recommendations may involve third-party services such as password managers or cloud storage subscriptions. These services are separate from Digital Care Services Australia and refunds must be requested directly from the provider.
7. Exceptional Circumstances
We understand that unexpected situations can occur. Refund requests due to exceptional circumstances will be considered on a case-by-case basis.
8. Contact
If you have questions about this policy or need to request a cancellation, please contact:
Digital Care Services Australia
Email: hello@digitalcareservices.com.au
Website: www.digitalcareservices.com.au