Returns & Refunds Policy
Digital Care Services Australia
At Digital Care Services Australia, we aim to provide thoughtful, high-quality digital organisation services and products designed to support individuals and families with clarity and peace of mind.
Please read our refund policy carefully before purchasing any services, sessions, digital products, or physical products.
Physical Products (End of Life Planning Journal & Organisation Kit)
Digital Care Services Australia accepts returns for damaged, defective, or incorrect items.
Return Eligibility
To be eligible for a return, you must contact us within 14 days of receiving your order.
Please email:
hello@digitalcareservices.com.au
and include:
Your order number
A description of the issue
Photos of any damage or defects
Return Costs
If the item is faulty, damaged, or incorrect, Digital Care Services Australia will cover the cost of replacement or refund.
If a return is approved for any other reason, return shipping costs are the responsibility of the customer.
Refunds
Once your request has been reviewed, we may offer:
A replacement product
Store credit
A full refund
Approved refunds will be processed back to the original payment method within 5–10 business days.
Non-Returnable Items
We do not offer refunds for:
Change of mind purchases
Minor variations in print colour or packaging
Delays caused by shipping carriers
Incorrect shipping information provided at checkout
Products damaged after delivery due to misuse or improper handling
Digital Products
Due to immediate access being provided, all digital downloads, templates, guides, checklists, videos, and online resources are non-refundable.
Guided Digital Organisation Sessions
Appointments may be rescheduled with at least 24 hours' notice.
Sessions that have already commenced are non-refundable.
Missed appointments or cancellations with less than 24 hours' notice may not be eligible for a refund or reschedule.
In-Home Services
A 50% deposit is required to secure bookings.
Deposits may be forfeited if a booking is cancelled with less than 48 hours' notice.
If Digital Care Services Australia is unable to deliver the booked service, a refund for any unused portion will be provided.
1. Service-Based Business
Digital Care Services Australia provides professional digital organisation and technology support services. Once a service has been delivered, refunds are generally not available as the time and work have already been provided.
2. Cancellations
If you need to cancel or reschedule a booking, please contact us as soon as possible.
Cancellations made more than 48 hours before the scheduled session are eligible for a full refund or rescheduling.
Cancellations made within 48 hours of the appointment may incur a cancellation fee of up to 50% of the service fee.
Cancellations made within 24 hours of the appointment may be non-refundable.
This policy helps cover preparation time and reserved appointment availability.
3. Rescheduling
Clients may reschedule their appointment once at no charge if at least 48 hours notice is provided.
4. Deposits
If a deposit is required to secure a booking, the deposit may be non-refundable if the appointment is cancelled with less than 48 hours notice.
5. Unsuitable Service Situations
In some cases, during an initial session it may become clear that the service is not appropriate for the client’s needs. In these situations, Digital Care Services Australia may choose to offer a partial refund at its discretion.
6. Subscription or Third-Party Services
Some recommendations may involve third-party services such as password managers or cloud storage subscriptions. These services are separate from Digital Care Services Australia and refunds must be requested directly from the provider.
7. Exceptional Circumstances
We understand that unexpected situations can occur. Refund requests due to exceptional circumstances will be considered on a case-by-case basis.
8. Contact
If you have questions about this policy or need to request a cancellation, please contact:
Digital Care Services Australia
Email: hello@digitalcareservices.com.au
Website: www.digitalcareservices.com.au