Client Service Agreement
Digital Care Services Australia
This Service Agreement outlines the terms and conditions for services provided by Digital Care Services Australia.
By booking or using our services, you agree to the following terms.
1. About Our Services
Digital Care Services Australia provides professional assistance to help individuals and families organise their digital accounts, passwords, devices and important documents.
Services may include:
Digital account inventory
Password manager setup and guidance
Cloud document organisation
Device security review
Digital account and subscription review
Creation of a Digital Life Summary folder
Technology guidance and education
Our services focus on organisation, structure and guidance.
We do not provide financial, legal, cybersecurity, or IT repair services.
2. Client Responsibility
Clients remain responsible for:
Maintaining access to their own accounts
Keeping their passwords secure
Following recommended security practices
Maintaining subscriptions to third-party services if required
Digital Care Services Australia assists in setting up systems, but the ongoing management of accounts remains the responsibility of the client.
3. Password Management
As part of the service, we may assist clients in setting up a password management system.
Important notes:
Passwords are stored within the client’s own password manager account
Digital Care Services Australia does not maintain a database of client passwords
Clients remain responsible for remembering or securely storing their master password
If a client loses access to their password manager master password, recovery may not be possible depending on the platform used.
4. Third-Party Platforms
Our services may involve assisting with third-party platforms including:
password managers
cloud storage services
government portals (e.g. MyGov)
banking apps
Apple ID or Google accounts
utilities and subscription services
These services operate under their own terms and privacy policies.
Digital Care Services Australia is not responsible for the performance, security, or availability of third-party platforms.
5. Access to Accounts
In some situations, clients may temporarily share account access during a service session so we can assist with organisation.
Clients provide this access voluntarily and at their own discretion.
Digital Care Services Australia will never store or retain passwords outside the client’s chosen password management system.
6. Limitation of Liability
Digital Care Services Australia provides guidance and organisation services only.
While reasonable care is taken when assisting with digital accounts, devices and systems, we cannot guarantee:
uninterrupted service from third-party platforms
protection from cyber incidents
prevention of account lockouts
recovery of lost passwords
recovery of deleted or lost data
To the fullest extent permitted by law, Digital Care Services Australia is not liable for any loss, damage, data loss, account access issues, or financial loss arising from the use of our services.
7. Confidentiality
Client information is treated with care and confidentiality.
Information shared during service delivery will only be used for the purpose of providing the service.
For further details, please refer to our Privacy Policy.
8. Fees and Payments
Service fees will be clearly stated at the time of booking.
Payment may be required:
before the appointment
at the time of booking
upon completion of services
Any third-party software subscriptions (such as password managers or cloud storage) are the responsibility of the client.
9. Cancellations
Appointments may be rescheduled with reasonable notice.
Late cancellations or missed appointments may incur a fee.
10. Changes to Services
Digital Care Services Australia may modify services, pricing or packages from time to time.
Existing bookings will honour the terms agreed at the time of booking.
11. Governing Law
This agreement is governed by the laws of New South Wales, Australia.
12. Contact
Digital Care Services Australia
Email: hello@digitalcareservices.com.au
Website: www.digitalcareservices.com.au