Digital Organisation Services for Seniors and Families
Calm, Practical Help To Organise Your Digital Life
Serving Shellharbour, Kiama and Wollongong in person, with guided digital organisation sessions available Australia-wide.
Passwords stored in notebooks. Important documents scattered across devices. Online accounts no one else can access. Photos saved across phones, laptops and cloud storage.
For seniors, ageing parents and families, managing everyday technology and important digital information can quickly become overwhelming.
Digital Care Services Australia provides calm, patient support without confusing jargon or feeling rushed. Whether you need help getting a television, Wi-Fi connection, phone or printer working, or want to organise passwords, accounts and important digital information, we’ll work through it together, step by step.
In-home technology help and digital organisation sessions are available across Shellharbour, Kiama and Wollongong. Guided digital organisation sessions are also available via Zoom Australia-wide.
Choose the support you need
Choose Everyday Technology Help at Home for assistance with a straightforward device or technology problem. Choose Guided Digital Organisation for help bringing passwords, online accounts, documents and other important digital information into a clear, manageable system.
Guided Digital Organisation
$97 | 60 minutes
Virtual or In-Home One-on-One Support via Zoom
Get one-to-one help organising passwords, online accounts, important documents, cloud storage and other digital information.
Available via Zoom Australia-wide or in your home across the Illawarra.
Help may include:
✓ 60 minutes of personalised, one-to-one support
✓ Choose Zoom Australia-wide or in-home across the Illawarra
✓ Focus on the digital area that matters most to you
✓ Organise passwords and account access
✓ Review online accounts and recovery information
✓ Organise important documents, files or cloud storage
✓ Plan trusted or emergency access for your family
✓ Clear, practical next steps to continue afterwards
Everyday Technology Help at Home
$75 | 45 minutes | Illawarra
Need help with a television, Wi-Fi, phone, tablet or printer? I’ll visit you at home, help sort out your technology problems and show you what to do with patience and clear explanations.
Help may include:
✓ 45 minutes of patient, one-to-one help in your home
✓ Support with your technology problems
✓ Smart TV, streaming and digital channel setup
✓ Connecting devices to Wi-Fi
✓ Phone and tablet setup
✓ Printer, computer and laptop connections
✓ Clear explanations and time to practise
✓ Available across Shellharbour, Kiama and Wollongong
Frequently Asked Questions
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Everyday Technology Help is for one straightforward technology problem, such as connecting a television to Wi-Fi, tuning digital channels, setting up a phone or getting a printer working. Guided Digital Organisation focuses on organising passwords, online accounts, important documents, cloud storage and other digital information.
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Help may include smart TVs, digital channels, streaming services, Wi-Fi connections, phones, tablets, printers, computers and other everyday devices. Each 45-minute appointment focuses on one main problem.
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No. The service covers straightforward setup, connection and technology assistance. It does not include hardware repairs, electrical work, wall mounting or antenna repairs. If specialist work is required, I’ll explain the next step.
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We begin by discussing what feels most important or overwhelming. We then focus on one priority area, such as passwords, online accounts, important documents or cloud storage, and work through it together step by step. You’ll leave with clear, practical next steps.
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Yes. Guided Digital Organisation Sessions are available via Zoom Australia-wide or in your home across Shellharbour, Kiama and Wollongong. You can select your preferred appointment type when booking.
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Everyday Technology Help at Home is $75 for 45 minutes. A Guided Digital Organisation Session is $97 for 60 minutes.
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We’ll focus on the most important priority first. If more time is needed, we can arrange another appointment or discuss additional time before continuing. You will always know about any additional cost in advance.
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Not at all. Everything is explained calmly, clearly and at your pace. No question is too small, and you won’t be rushed or made to feel uncomfortable.
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Yes. A trusted family member is welcome to join either an in-home or Zoom session. This can be helpful when organising information that another person may need to access in the future.
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No. You don’t need to tidy, prepare a complete list or know where to begin. We’ll start with what you already have and work through one manageable priority together.
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In-home technology help and digital organisation sessions are available across Shellharbour, Kiama and Wollongong. If you live outside these areas, contact me before booking to ask whether travel is available. Guided Digital Organisation Sessions are available via Zoom throughout Australia.
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No. You remain in control of your passwords, accounts and personal information. I do not retain copies of your passwords or ask you to submit them through an online form or email. I can help you choose a safer, more organised way to store them.
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Digital Care Services Australia may be able to provide services to participants who receive approved funding through programs such as:
NDIS (where the support aligns with participant goals and approved funding)
Home Care Packages
Self-managed support arrangements
Service Agreements, Schedules of Supports and invoices can be provided upon request.
Please contact us to discuss your individual circumstances.
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Request a callback and briefly tell me what you need help with. I’ll recommend the most suitable service before you make a booking.
